Does Penclusive provide refunds?

We do provide refunds on a case-by-case basis. All requests for refunds will have to be backed up by supporting evidences, upon which the Penclusive Team will take 2 to 3 working days to review all the information and determine the outcome of the request. Please take note that requesting for a refund will not guarantee one, and would depend on the discretion of the Penclusive Team. Please refer to our Terms and Conditions for more information on circumstances in which refunds might be provided.