<div>We understand that this can be frustrating. Try checking your email to see if your account has been flagged as suspicious or restricted. Your account might have been suspended if there was a violation of Penclusive&#39;s Terms &amp; Conditions. If you have had a previous account with Penclusive with a violation, your new account may be restricted or closed. If your account has been mistakenly flagged, please contact <a target="_blank" rel="noopener noreferrer" href="mailto:support@penclusive.com">support@penclusive.com</a>, and allow us 2 to 3 working days to review your situation.</div>

Mohamed Saffir

We understand that this can be frustrating. Try checking your email to see if your account has been flagged as suspicious or restricted. Your account might have been suspended if there was a violation of Penclusive's Terms & Conditions. If you have ...

I'm unable to login to my account.

<div>To report an account, please email us at&nbsp;<a rel="noopener noreferrer" target="_blank" href="mailto:support@penclusive.com">support@penclusive.com</a>, and provide us with details on the reasons for reporting the account, and submit any supporting documents/files.</div>

To report an account, please email us at support@penclusive.com, and provide us with details on the reasons for reporting the account, and submit any supporting documents/files.

I would like to report an account.

<div><span id="docs-internal-guid-f44b8b2f-7fff-b467-cffc-46f405784be6"><span style="font-size: 11pt; color: rgb(0, 0, 0); background-color: transparent; font-variant-numeric: normal; vertical-align: baseline; white-space: pre-wrap">Write in to us at </span><a rel="noopener noreferrer" style="text-decoration-line: none" href="mailto:support@penclusive.com"><span style="font-size: 11pt; color: rgb(17, 85, 204); background-color: transparent; font-variant-numeric: normal; text-decoration-line: underline; vertical-align: baseline; white-space: pre-wrap">support@penclusive.com</span></a><span style="font-size: 11pt; color: rgb(0, 0, 0); background-color: transparent; font-variant-numeric: normal; vertical-align: baseline; white-space: pre-wrap">. Your account will be deleted and </span><span style="font-size: 11pt; color: rgb(255, 0, 0); background-color: transparent; font-variant-numeric: normal; vertical-align: baseline; white-space: pre-wrap">you will receive a confirmation email</span><span style="font-size: 11pt; color: rgb(0, 0, 0); background-color: transparent; font-variant-numeric: normal; vertical-align: baseline; white-space: pre-wrap">. Once deleted, your account will not be able to be restored and you will have to create a new one should you wish to use the platform again. You will receive an email confirmation upon the successful deletion of your account.</span></span></div>

Write in to us at support@penclusive.com. Your account will be deleted and you will receive a confirmation email. Once deleted, your account will not be able to be restored and you will have to create a new one should you wish to use the platform ...

I would like to delete my account.

<div><font color="#000000"><span style="font-size: 14.6667px; white-space: pre-wrap">We&#39;re in the midst of streamlining this process. For the time-being, please email us at <a rel="noopener noreferrer" target="_blank" href="mailto:support@penclusive.com">support@penclusive.com</a> to deactivate your account. Once your account is deactivated, you will not be able to login to perform any transaction. If you&#39;re a mentor who has deactivated your account, your profile will not be visible to students at the marketplace.</span></font><br /></div><div><br /></div><div><font color="#000000"><span style="font-size: 14.6667px; white-space: pre-wrap">Not to worry, your profile and account details will still be on the platform, and you will be able to pick off from where you left after you re-activate your account.</span></font><br /></div>

We're in the midst of streamlining this process. For the time-being, please email us at support@penclusive.com to deactivate your account. Once your account is deactivated, you will not be able to login to perform any transaction. If you're a mentor ...

I would like to deactivate my account.

<div>To re-activate your account, simply email us at <a rel="noopener noreferrer" target="_blank" href="mailto:support@penclusive.com">support@penclusive.com</a>, and we will process your request within 2 to 3 working days.</div>

To re-activate your account, simply email us at support@penclusive.com, and we will process your request within 2 to 3 working days.

I would like to re-activate my account.

<div>There are two types of accounts that you can register with Penclusive:<br /></div><div><br /></div><ol><li style="list-style-type: decimal">Student account: Sign up for this account if you wish to post your assignments for the purposes of getting it reviewed.<br /></li><li style="list-style-type: decimal">Mentor account: Sign up for this account to join Penclusive as a mentor and provide reviewing/feedback services for assignments posted by users on the platform.<br /></li></ol><div><span class="sty__l73nnl__cls" style="overflow-wrap: break-word; white-space: pre-wrap">We hope this was helpful. If you have further questions, please explore our FAQ pages, or feel free to contact us at&nbsp;</span><a rel="noopener noreferrer" target="_blank" href="mailto:support@penclusive.com" class="sty__7qg0yk__cls" style="text-decoration-line: none; cursor: pointer; outline: none 0px; white-space: pre-wrap">support@penclusive.com</a><span class="sty__psipnt__cls" style="overflow-wrap: break-word; white-space: pre-wrap">.</span></div><div><br /></div><div><br /></div>

There are two types of accounts that you can register with Penclusive: Student account: Sign up for this account if you wish to post your assignments for the purposes of getting it reviewed. Mentor account: Sign up for this account to join Penclusive ...

What type(s) of account(s) can I register with Penclusive?

<div>Penclusive currently only uses Stripe. You can find out more about their services at&nbsp;<font color="#0000ee"><u><a rel="noopener noreferrer" href="https://stripe.com/en-sg" target="_blank">https://stripe.com/en-sg</a>.</u></font></div><div><br /></div><div><br /></div>

Penclusive currently only uses Stripe. You can find out more about their services at https://stripe.com/en-sg.

What is/are the payment gateway(s) that Penclusive uses?

<div>Upon signing up for an account, you will be prompted to update your profile preferences, including adding your credit/debit card details. However, should you choose to not save your card details on the platform, you will be prompted to manually fill in the card details or your Google Pay details at the checkout page.<br /></div><div><br /></div><div><span style="overflow-wrap: break-word; white-space: pre-wrap" class="sty__l73nnl__cls">We hope this was helpful. If you have further questions, please explore our FAQ pages, or feel free to contact us at&nbsp;</span><a rel="noopener noreferrer" style="text-decoration-line: none; cursor: pointer; outline: none 0px; white-space: pre-wrap" class="sty__7qg0yk__cls" href="mailto:support@penclusive.com" target="_blank">support@penclusive.com</a><span style="overflow-wrap: break-word; white-space: pre-wrap" class="sty__psipnt__cls">.</span></div>

Upon signing up for an account, you will be prompted to update your profile preferences, including adding your credit/debit card details. However, should you choose to not save your card details on the platform, you will be prompted to manually fill ...

How do I make payment?

<div>Upon making payment successfully, you should immediately see the &#39;payment successful&#39; page appear on the screen. You will also receive an email from the Penclusive Team confirming the receipt of your payment, along with a payment acknowledgment. Please write in to us at <a rel="noopener noreferrer" href="mailto:support@penclusive.com" target="_blank">support@penclusive.com</a>&nbsp;if you did not receive any emails/notification confirming your payment.</div>

Upon making payment successfully, you should immediately see the 'payment successful' page appear on the screen. You will also receive an email from the Penclusive Team confirming the receipt of your payment, along with a payment acknowledgment. ...

How would I know that payment was successful?

<div>Please ensure that all the relevant and required payment details have been keyed in correctly. Ensure that the preferences on your profile are updated and that the details are consistent. If you&#39;re still facing issues making payment after checking through all details, please write in to us at <a rel="noopener noreferrer" target="_blank" href="mailto:support@penclusive.com">support@penclusive.com</a>, or raise a ticket by clicking on the widget you see on the bottom right hand corner of the screen.</div>

Please ensure that all the relevant and required payment details have been keyed in correctly. Ensure that the preferences on your profile are updated and that the details are consistent. If you're still facing issues making payment after checking ...

I am unable to make payment.

<div>We do provide refunds on a case-by-case basis. All requests for refunds will have to be backed up by supporting evidences, upon which the Penclusive Team will take 2 to 3 working days to review all the information and determine the outcome of the request. Please take note that requesting for a refund will not guarantee one, and would depend on the discretion of the Penclusive Team. Please refer to our Terms and Conditions for more information on circumstances in which refunds might be provided.</div>

We do provide refunds on a case-by-case basis. All requests for refunds will have to be backed up by supporting evidences, upon which the Penclusive Team will take 2 to 3 working days to review all the information and determine the outcome of the ...

Does Penclusive provide refunds?

<div>Please write in to us at <a rel="noopener noreferrer" href="mailto:support@penclusive.com" target="_blank">support@penclusive.com</a>, and include all relevant supporting documents/attachments for us to review the request. Please take note that requesting for a refund does not immediately mean a refund would be provided. All requests will be assessed on a case-by-case basis, and would only be provided at the discretion of the Penclusive Team.</div>

Please write in to us at support@penclusive.com, and include all relevant supporting documents/attachments for us to review the request. Please take note that requesting for a refund does not immediately mean a refund would be provided. All requests ...

How do I request for a refund?

<div>Students may follow the following steps to submit a mentorship request:</div><div><br /></div><div><u>Step 1:</u><br /></div><div><span id="docs-internal-guid-b36a228e-7fff-9f38-cfec-ece127779e71"><span style="font-size: 11pt; color: rgb(0, 0, 0); background-color: transparent; font-variant-numeric: normal; vertical-align: baseline; white-space: pre-wrap">Click on the “Submit Mentorship Request” button once they have logged into their account to provide the necessary details about their request. Alternatively, if you are attempting to submit a request without logging in, you have to click on &quot;Find a Mentor&quot; on the main landing page. </span></span><br /></div><div><br /></div><div><span><span style="font-size: 11pt; color: rgb(0, 0, 0); background-color: transparent; font-variant-numeric: normal; vertical-align: baseline; white-space: pre-wrap"><u>Step 2:</u></span></span><br /></div><div><span><span style="font-size: 11pt; color: rgb(0, 0, 0); background-color: transparent; font-variant-numeric: normal; vertical-align: baseline; white-space: pre-wrap">Ensure that the attachments uploaded are of good and clear resolution. Acceptable formats would be PDF, JPEG, and PNG. You may also upload any other supporting attachments that would help the marker understand the assignment better.</span></span><br /></div><div><br /></div><div><u>Step 3:</u><br /></div><div>Complete all the mandatory fields, and submit the request.<br /></div><div><br /></div><div><u>Step 4:</u><br /></div><div>Proceed to click on &#39;Invite Mentors&#39; to enter the Marketplace to search and invite up to a maximum of 3 suitable mentors.&nbsp;<br /></div><div><br /></div><div><u>Step 5:</u><br /></div><div>Communicate with your invited mentors about your request, and to clarify any questions either students or mentors may have.&nbsp;<br /></div><div><br /></div><div><u>Step 6:</u><br /></div><div>Finalise your mentor by accepting the package offered by them.&nbsp;<br /></div><div><br /></div><div><u>Step 7:</u><br /></div><div>Proceed to make payment, and begin your mentorship journey!<br /></div><div><br /></div><div>For any further questions, please email us at <a rel="noopener noreferrer" target="_blank" href="mailto:support@penclusive.com">support@penclusive.com</a>.&nbsp;</div><div><span id="docs-internal-guid-164d12ef-7fff-6119-e9ce-53450ea722d6"><div><span style="font-size: 11pt; color: rgb(0, 0, 0); background-color: transparent; font-variant-numeric: normal; vertical-align: baseline; white-space: pre-wrap"><br /></span></div></span></div><div><br /></div>

Students may follow the following steps to submit a mentorship request: Step 1: Click on the “Submit Mentorship Request” button once they have logged into their account to provide the necessary details about their request. Alternatively, if you are ...

How do students submit a mentorship request?

<div>Explore our marketplace to look at the list of mentors who are available to you. You may use the filters to narrow down your search criteria based on level, charges, add-ons etc. You may select up to 3 industry professionals to invite them to view your assignment and discuss further details. Out of those 3 invited s, you have to select and finalise one to review your assignment.<br /></div><div><br /></div><div>We hope this was helpful. If you have further questions, please explore our FAQ pages, or feel free to contact us at <a rel="noopener noreferrer" target="_blank" href="mailto:support@penclusive.com">support@penclusive.com</a>.</div>

Explore our marketplace to look at the list of mentors who are available to you. You may use the filters to narrow down your search criteria based on level, charges, add-ons etc. You may select up to 3 industry professionals to invite them to view ...

How can students find a suitable mentor?

<div>Once you have invited your shortlisted mentors, we highly recommend you to message each of those mentors individually via the chat / direct messaging function to ensure that they have fully understood your assignment requirements. This is also a good opportunity for you to clarify any questions that you might have as well. You may also use the chat to update or inform the mentors of any other important information that you might have missed out on when submitting your assignment. Chatting with your shortlisted mentors might give you a better idea as to which mentor to finalise for your assignment. You may also use the chat function to negotiate with mentors about their review packages and pricing.<br /></div><div><br /></div><div>We hope this was helpful. If you have further questions, please explore our FAQ pages, or feel free to contact us at&nbsp;<a rel="noopener noreferrer" target="_blank" href="mailto:support@penclusive.com">support@penclusive.com</a>.</div>

Once you have invited your shortlisted mentors, we highly recommend you to message each of those mentors individually via the chat / direct messaging function to ensure that they have fully understood your assignment requirements. This is also a good ...

What is the chat / direct messaging function for?

<div>Thank you for your interest in joining us a Freelance Mentor! Penclusive welcomes professionals from any industry who are keen to provide their services for students. If you have accumulated work experience of at least 5 years in any industry and wish to share that knowledge and experience with students, we&#39;d love to have you on-board! It would be ideal if mentors are able to communicate in English so as to cater to a larger group of students.</div><div><br /></div><div>We hope this was helpful. If you have further questions, please explore our FAQ pages, or feel free to contact us at&nbsp;<a rel="noopener noreferrer" target="_blank" href="mailto:support@penclusive.com">support@penclusive.com</a>.</div>

Thank you for your interest in joining us a Freelance Mentor! Penclusive welcomes professionals from any industry who are keen to provide their services for students. If you have accumulated work experience of at least 5 years in any industry and ...

What qualifications do I need to join Penclusive as a Freelance Mentor?

<div>We currently offer credit card payment as well as Google Pay options.&nbsp;</div><div><br /></div><div><span class="sty__l73nnl__cls" style="overflow-wrap: break-word; white-space: pre-wrap">We hope this was helpful. If you have further questions, please explore our FAQ pages, or feel free to contact us at&nbsp;</span><a rel="noopener noreferrer" target="_blank" href="mailto:support@penclusive.com" class="sty__7qg0yk__cls" style="text-decoration-line: none; cursor: pointer; outline: none 0px; white-space: pre-wrap">support@penclusive.com</a><span class="sty__psipnt__cls" style="overflow-wrap: break-word; white-space: pre-wrap">.</span></div>

We currently offer credit card payment as well as Google Pay options. We hope this was helpful. If you have further questions, please explore our FAQ pages, or feel free to contact us at support@penclusive.com.

What are the payment options available on Penclusive?

<div>You are encouraged to upload proof of ID and address so that Penclusive can verify mentors&#39; identity and legitimacy should the need arise. This is a standard compliance procedure to prevent abuse or fraud of any kind from occurring on the platform.&nbsp;<br /></div><div><br /></div><div><span class="sty__l73nnl__cls" style="overflow-wrap: break-word; white-space: pre-wrap">We hope this was helpful. If you have further questions, please explore our FAQ pages, or feel free to contact us at&nbsp;</span><a rel="noopener noreferrer" target="_blank" href="mailto:support@penclusive.com" class="sty__7qg0yk__cls" style="text-decoration-line: none; cursor: pointer; outline: none 0px; white-space: pre-wrap">support@penclusive.com</a><span class="sty__psipnt__cls" style="overflow-wrap: break-word; white-space: pre-wrap">.</span></div>

You are encouraged to upload proof of ID and address so that Penclusive can verify mentors' identity and legitimacy should the need arise. This is a standard compliance procedure to prevent abuse or fraud of any kind from occurring on the platform. ...

Why do I need to upload proof of ID and address?

<div>Uploading a profile picture is entirely optional. If you do decide to upload a profile picture, please ensure that it is appropriate in nature. There should be no nudity or elements of discrimination present in your profile picture. Penclusive&#39;s platform is meant to be a safe space for everyone, so kindly adhere to the guidelines when uploading a profile picture.<br /></div><div><br /></div><div><span class="sty__l73nnl__cls" style="overflow-wrap: break-word; white-space: pre-wrap">We hope this was helpful. If you have further questions, please explore our FAQ pages, or feel free to contact us at&nbsp;</span><a rel="noopener noreferrer" target="_blank" href="mailto:support@penclusive.com" class="sty__7qg0yk__cls" style="text-decoration-line: none; cursor: pointer; outline: none 0px; white-space: pre-wrap">support@penclusive.com</a><span class="sty__psipnt__cls" style="overflow-wrap: break-word; white-space: pre-wrap">.</span></div>

Uploading a profile picture is entirely optional. If you do decide to upload a profile picture, please ensure that it is appropriate in nature. There should be no nudity or elements of discrimination present in your profile picture. Penclusive's ...

Do I need to upload a profile picture?

<div>It is optional for mentors to upload a profile picture, however, you are highly encouraged to do so. Having a profile picture would increase the chance of you being invited by students to be their mentor as it provides more legitimacy to your profile as an industry professional and mentor. Please ensure that your profile picture is appropriate in nature. There should be no nudity or elements of discrimination present in your profile picture. You&#39;re highly encouraged to have a professional photo as your profile picture. Penclusive is meant to be a safe space for all its users, and we appreciate your part in ensuring that.<br /></div><div><br /></div><div><span style="overflow-wrap: break-word; white-space: pre-wrap" class="sty__l73nnl__cls">We hope this was helpful. If you have further questions, please explore our FAQ pages, or feel free to contact us at&nbsp;</span><a rel="noopener noreferrer" style="text-decoration-line: none; cursor: pointer; outline: none 0px; white-space: pre-wrap" class="sty__7qg0yk__cls" href="mailto:support@penclusive.com" target="_blank">support@penclusive.com</a><span style="overflow-wrap: break-word; white-space: pre-wrap" class="sty__psipnt__cls">.</span></div>

It is optional for mentors to upload a profile picture, however, you are highly encouraged to do so. Having a profile picture would increase the chance of you being invited by students to be their mentor as it provides more legitimacy to your profile ...

<div>If you are facing any issues related to making payment, please contact us immediately at <a rel="noopener noreferrer" href="mailto:support@penclusive.com" target="_blank">support@penclusive.com</a>. We will do our best to resolve the issue at the soonest.</div>

If you are facing any issues related to making payment, please contact us immediately at support@penclusive.com. We will do our best to resolve the issue at the soonest.

I'm unable to make payment.

<div><span style="">You can either confirm your mentor on your dashboard or within the chat with that specific mentor. You are highly encouraged to message your mentor and sort out all details before you accept their offer to avoid any misunderstandings regarding your mentorship request. You may also use this opportunity to negotiate the package that they are offering you and customise your requirements before you accept their final offer.</span></div><div><br /></div><div><span class="sty__xqutjy__cls" style="overflow-wrap: break-word; white-space: pre-wrap">We hope this was helpful. If you have further questions, please explore our FAQ pages, or feel free to contact us at&nbsp;</span><a rel="noopener noreferrer" href="mailto:support@penclusive.com" target="_blank" class="sty__rigqu2__cls" style="text-decoration-line: none; cursor: pointer; outline: none 0px; white-space: pre-wrap">support@penclusive.com</a><span class="sty__62ml6g__cls" style="overflow-wrap: break-word; white-space: pre-wrap">.</span></div>

You can either confirm your mentor on your dashboard or within the chat with that specific mentor. You are highly encouraged to message your mentor and sort out all details before you accept their offer to avoid any misunderstandings regarding your ...

How do I confirm my mentor?

<div><span id="docs-internal-guid-c012c075-7fff-19e0-8495-3c4b3f2588c5"><span style="font-size: 12pt; color: rgb(0, 0, 0); background-color: transparent; font-variant-numeric: normal; vertical-align: baseline; white-space: pre-wrap">Mentors are not supposed to do any assignments on behalf of the students. If a student has requested their mentor to review their work as part of their mentorship request, mentors are only supposed to provide their review and feedback, along with any other additional services that they may choose to provide as part of their package. In the event that a student has requested mentors to complete an assignment for them, please reject the request and flag it up to <a rel="noopener noreferrer" target="_blank" href="mailto:support@penclusive.com">support@penclusive.com</a> if the student is persistent.</span></span></div>

Mentors are not supposed to do any assignments on behalf of the students. If a student has requested their mentor to review their work as part of their mentorship request, mentors are only supposed to provide their review and feedback, along with any ...

Are mentors supposed to do any assignments for students?

<div>Your earnings will be accumulated in your Penclusive wallet and will be automatically disbursed to you on the last day of each month. However, please take note that earnings will only be disbursed if they reach a minimum of US$100. You may also choose to send us a request any time of the month to release your funds if they meet the minimum amount. You may also determine how much funds you&#39;d like to be released within your request should you choose to retain some of your earnings within your wallet.<br /></div><div><br /></div><div>We hope this answers your question. If you have any further queries regarding this, please refer to our FAQ or email us at <a rel="noopener noreferrer" href="mailto:support@penclusive.com" target="_blank">support@penclusive.com</a>.<br /></div><div><br /></div>

Your earnings will be accumulated in your Penclusive wallet and will be automatically disbursed to you on the last day of each month. However, please take note that earnings will only be disbursed if they reach a minimum of US$100. You may also ...

How do I withdraw my earnings?

<div>Please ensure that you have filled out the details of a registered and legitimate Paypal account. You will be able to do so under the &#39;Transactions&#39; tab found on the left hand side. Your earnings will be disbursed to your Paypal account on the last day of the month if it meets the minimum disbursement amount.<br /></div><div><br /></div><div>For any further queries regarding this, please refer to our FAQ or email us at <a rel="noopener noreferrer" href="mailto:support@penclusive.com" target="_blank">support@penclusive.com</a>.&nbsp;</div>

Please ensure that you have filled out the details of a registered and legitimate Paypal account. You will be able to do so under the 'Transactions' tab found on the left hand side. Your earnings will be disbursed to your Paypal account on the last ...

What are the details required for my earnings to be disbursed?

<div>In order to set up your packages, you will need to:<br /></div><div><br /></div><div>1. Click on the &#39;Preferences&#39; tab on the left.&nbsp;<br /></div><div><br /></div><div><div style="text-align: left" id="target_mov_img_0971775133777093" class="target_moving align-left"><div id="target_mov_img_43962120000849825" class="target_moving"><img data-zdeskdocselectedclass="best" class="docsimage" data-zdeskdocid="img_43962120000849825" style="padding: 0px; max-width: 100%; box-sizing: border-box; width: 177.5px; height: auto" src="https://desk.zoho.com/galleryDocuments/edbsnabe060360d0e50993604d226b2a8342b6b6c1576fff61fa2c52d49fa2bdac8d8f892c6fbf5533ccdf874ce888e3af87d?inline=true" /><br /></div><div class="target_moving"><br /></div></div><div>2. Select a relevant category and sub-category from the drop-down lists and click on &#39;Add Skill&#39;<br /></div><div><br /></div><div><img data-zdeskdocselectedclass="original" class="docsimage" data-zdeskdocid="img_10023972780379431" style="padding: 0px; max-width: 100%; box-sizing: border-box" src="https://desk.zoho.com/galleryDocuments/edbsn727ac5009686512658be3eeb1a252c42b4b6e68f4ef9824ad4a2835fbb25fe48aa5b342202c0adf50d127a69fc9241a7?inline=true" /><br /></div><div><br /></div><div><br /></div></div><div>3. Add your package details based on the parameters provided in the following example:<br /><br /><img data-zdeskdocselectedclass="best" class="docsimage" data-zdeskdocid="img_2763976055848547" style="padding: 0px; max-width: 100%; box-sizing: border-box; width: 494.5px; height: auto" src="https://desk.zoho.com/galleryDocuments/edbsnb78286166c024fd40b506cad74eeb300f27e0491c43151eceb870c66c5ad9362ba8fbaea819512d258da75208464efa3?inline=true" />&nbsp;</div><div><br /></div><div>*<i>Please note that the above pricing is just an example. You may determine your charges based on the time you&#39;re investing into the Basic, Standard, and Advanced tiers of each package.</i><br /></div><div><br /></div><div>4. Parameters to consider when defining each tier within every package:<br /></div><div>- No. of audio/video calls<br /></div><div>- Duration of each audio/video call<br /></div><div>- Accessibility via chat on platform (E.g. once a day, unlimited chat access etc.)<br /></div><div>- Response time to messages etc.<br /></div><div>- No. of physical meetings (if within the same geographical area)</div><div>- Total duration of time you&#39;re willing to allocate for this tier<br /></div><div>- Any experiential learning opportunities that you might offer</div><div><br /></div><div><i>*You can vary the duration of each parameter to distinguish your charges from one tier to the next.</i><br /></div><div><i>**</i><i>Please note that you will also be able to customize your packages to suit your mentee&#39;s needs after you have the initial chat with them.</i><br /></div><div><i>***You may add on other parameters that would allow you to set your services apart.</i><br /></div>

In order to set up your packages, you will need to: 1. Click on the 'Preferences' tab on the left. 2. Select a relevant category and sub-category from the drop-down lists and click on 'Add Skill' 3. Add your package details based on the parameters ...

How do I set up and define  my service packages?

<div>While we do have a good number of mentors on the platform, you may wish to look for mentors who have been verified. These mentors will have a green tick on their profiles. This indicates that they have been personally vetted by the Penclusive team.<br /></div><div><br /></div><div>Please feel free to email <a rel="noopener noreferrer" href="mailto:support@penclusive.com" target="_blank">support@penclusive.com</a>&nbsp;if you have any further questions regarding this.</div>

While we do have a good number of mentors on the platform, you may wish to look for mentors who have been verified. These mentors will have a green tick on their profiles. This indicates that they have been personally vetted by the Penclusive team. ...

How do I distinguish the credibility of the mentors?

<div>We are currently working with PayPal to payout the mentors&#39; earnings.&nbsp;The availability of payment methods varies by country, and some banks may charge incoming fees. Penclusive will not be bearing these additional bank charges.<br /></div><div><br /></div><div>For any further enquiries, please refer to the other FAQ sections or email us at support@penclusive.com</div>

We are currently working with PayPal to payout the mentors' earnings. The availability of payment methods varies by country, and some banks may charge incoming fees. Penclusive will not be bearing these additional bank charges. For any further ...

How do mentors get paid?

<div>You will be able to negotiate the prices as well as other terms and conditions of the mentor&#39;s package(s) when you chat with them on the platform. We highly encourage you to chat with the mentor and clarify any questions that you have before you make a decision and make any payment.<br /></div><div><br /></div><div>For any further queries, please feel free to check our FAQ section or email us at support@penclusive.com</div>

You will be able to negotiate the prices as well as other terms and conditions of the mentor's package(s) when you chat with them on the platform. We highly encourage you to chat with the mentor and clarify any questions that you have before you make ...

How do I negotiate the prices set by the Mentors?

<div>These three options will appear when the mentor you are chatting with sends you an offer (a mentorship package) in the chat. After reviewing the details of the offer, you have to determine if you&#39;d like to 1. accept the invite; 2. decline the invite; 3. or end the invite to the mentor altogether. Ending the invite will free up another invitation slot, which will allow you to invite another mentor to view your mentorship request.<br /></div><div><br /></div><div>For any further queries, please refer to our FAQ section or email us at support@penclusive.com.</div>

These three options will appear when the mentor you are chatting with sends you an offer (a mentorship package) in the chat. After reviewing the details of the offer, you have to determine if you'd like to 1. accept the invite; 2. decline the invite; ...

What are "Accept", "Decline", and "End Invite" in the chat for?

<div>You will be able to cancel invites that you&#39;ve sent to mentors when you check on the status of the mentorship request on your dashboard. When you click on &#39;View Status&#39; (Image 1), you will be brought to another page, where you can cancel the invites you have sent to mentors (Image 2).<br /></div><div><br /></div><div><br /></div><div><i>Image 1:</i><br /></div><div><img src="https://desk.zoho.com/galleryDocuments/edbsn911a390cf01339233a55f7dccf39ead4ba0104e2da157e52fd579b42a832a2227b61bd0c32dc866dcd6a4e332d52b949?inline=true" style="padding: 0px; max-width: 100%; box-sizing: border-box" /><br /></div><div><br /></div><div><br /></div><div><br /></div><div><i>Image 2:</i><br /></div><div><img src="https://desk.zoho.com/galleryDocuments/edbsn32b41bdef96f33fc14251c26b623351a408e9bb8b7f1f5997bca901ff8122dc434a7d8b7edb8ec62be44fd4a52d4a8a3?inline=true" style="padding: 0px; max-width: 100%; box-sizing: border-box" /><br /></div><div><br /></div><div>For any other queries, please refer to our FAQ section, or email us at support@penclusive.com.</div>

You will be able to cancel invites that you've sent to mentors when you check on the status of the mentorship request on your dashboard. When you click on 'View Status' (Image 1), you will be brought to another page, where you can cancel the invites ...

How do I cancel an invite that I sent to a mentor?

<div>You will firstly need to accept the mentorship request by the student so that the &#39;Create Offer&#39; button appears in the chat with the student. Please take note that if you do not accept the request, you will not be able to send any offers to the student. Once you have accepted the request, you will have to chat with the student to determine the exact requirements and compatibility, before you send an offer by clicking on &#39;Create Offer&#39; in the chat.<br /></div><div><br /></div><div><i>Step 1: Click on the mentorship request that you have received under &#39;Invites&#39; on your dashboard:</i></div><div><i><img src="https://desk.zoho.com/galleryDocuments/edbsnb46e8a335f3d2840a153969a95f125b6c681375b59405ebad5e566f21726a98c1a050a9183b777e0c2aa5eadefd1c6d4?inline=true" style="padding: 0px; max-width: 100%; box-sizing: border-box" /></i><br /></div><div><br /></div><div><br /></div><div><i>Step 2: After reviewing the requirements and information provided in the request, determine if you&#39;d like to accept or reject the invitation:</i><br /></div><div><img src="https://desk.zoho.com/galleryDocuments/edbsn37e54df1d99d3be6736e9b528ac74488463f1b632e25bf3c6716795dd8f7a9555b7dd4425bfe7ca2b7eb0135a59e035f?inline=true" style="padding: 0px; max-width: 100%; box-sizing: border-box" /><br /></div><div><br /></div><div><br /></div><div><i>Step 3: You can also chat with the student before deciding to accept or decline the mentorship request. The image below is what you will see if you chat with the student without accepting the request. Take note that you will not be able to send your mentorship packages to the student without accepting the request.</i><br /></div><div><img src="https://desk.zoho.com/galleryDocuments/edbsn2f42e835d5947c22ca060cbd922aff408e28d76e38d78fe9c582a88a0ddaa067cea81b03bea29f6f7947bacec39cbeed?inline=true" style="padding: 0px; max-width: 100%; box-sizing: border-box" /><br /></div><div><br /></div><div><i>Step 4: You can accept the student&#39;s request either in the chat or&nbsp; or on the page as seen in Step 2 above.</i><br /></div><div><br /></div><div><i>Step 5: After accepting the request, you will be able to see the &#39;Create Offer&#39; button. Click on it:</i><br /></div><div><img src="https://desk.zoho.com/galleryDocuments/edbsncb1dac2cc774aafe6803be89847f3fcdc49cd98f9e144e1d86f43fe9954c1f715e941a47624ceed359e62e9e5b84894b?inline=true" style="padding: 0px; max-width: 100%; box-sizing: border-box" /><br /></div><div><br /></div><div><i>Step 6: Once you click on &#39;Create an Offer&#39;, choose a package that you would like to send the student and click &#39;Next&#39;.</i><br /></div><div><img src="https://desk.zoho.com/galleryDocuments/edbsnb46e8a335f3d2840a153969a95f125b6f084221ebfd64f2d399c00e5f7299cb5003d46ffc256b4a487e536dc9bf88ed9?inline=true" style="padding: 0px; max-width: 100%; box-sizing: border-box" /><br /></div><div><br /></div><div><i>Step 7: You can select the basic, standard, or advanced tiers if the terms and conditions are agreeable to the student. You could also customize the package to suit the student&#39;s requirements:</i><br /></div><div><img src="https://desk.zoho.com/galleryDocuments/edbsn2f42e835d5947c22ca060cbd922aff4000d04807fa0a3cc4f8565ff66f4f0d20deb868e6a0378236d2d320bcc605b72c?inline=true" style="padding: 0px; max-width: 100%; box-sizing: border-box" /><br /></div><div><br /></div><div><br /></div><div>For further queries, please refer to our FAQ section, or email us at support@penclusive.com.</div><div><br /></div><div><br /></div>

You will firstly need to accept the mentorship request by the student so that the 'Create Offer' button appears in the chat with the student. Please take note that if you do not accept the request, you will not be able to send any offers to the ...

How do I send a mentorship package to a student?

<div>It would be ideal if the profile picture is a formal or semi-formal picture. Your profile picture also contributes to the first impression of you as a mentor or student, so let&#39;s give it our best shot!<br /></div><div><br /></div><div><br /></div><div>For other queries, please refer to our FAQ section, or email us at support@penclusive.com.</div>

It would be ideal if the profile picture is a formal or semi-formal picture. Your profile picture also contributes to the first impression of you as a mentor or student, so let's give it our best shot! For other queries, please refer to our FAQ ...

What kind of profile picture should I upload?

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